Alan BEESTON
BSc MBA CEng
Alan is a Chartered Chemical Engineer with an MBA. He has spent 2O plus years in manufacturing and production environments. his has included the desin and installation of capital equipment, retro fit to machines and equipment, setting up new processes and installation of systems. In all instances, given the environmnt encountered, health and safety has been an integral part of the process.
Alan has also held a number of senior management positions, the most recent being as General Manager of a manufacturing business in the Western Sydney employing up to 2OO people. As a Factory Manager, Operations Manager and General Manager, health and safety was the top priority, not only from a legal perspective, but as the expectation that all employee shall be able to leave work in the same state of health that they arrived.
 | Graham RASPASS Chief Executive BSI learning Principal Consultant |
Key Areas of Expertise: Strategy, Leadership, Managing Change, High Performing Teams, Mergers & Acquisition, Project Management, Creativity & Innovation, Coaching , Strategic Selling.
His clients have spanned many industries including the media, IT&T, government, airlines, entertainment, communications, motoring, transport, distribution, manufacturing, retail and advertising.
During his career Graham has undertaken extensive studies in marketing, business and management and has held a number of prominent industry positions including Committee Chairman of the Newspaper Bureau of Australia and Joint Chairman of the Caxton committee. He has also been a member of the Western Sydney Olympic fund raising committee, and was a member on the Board of the NSW Australia Day Council 1992-97.
 | Jack FRAENKEL trained for a career in retail management with F W Woolworth in the UK prior to coming to Australia in 1971 to "Find Himself". |
Key Areas of Expertise: Franchise Development, Retail/Wholesale Business Development, Strategic Selling, Customer Service, Inspired Leadership and Training across a broad range of disciplines.
After working in specialist retail stores in the photography and Hi Fi he entered the fledging Duty Free industry in 1978 based in Perth WA. In 1984 he moved to Sydney with Allders International, the incumbent Duty Free Concessionaire at Sydney Airport. After a successful career covering Operations, Store Development, Marketing, Acquisition Integration and General Management with Downtown Duty Free he started his own retail consultancy in 1998.
His clients have spanned many industries including retail, direct sales, government, pharmacy, building and asset maintenance, franchises and advertising.
Jack is also a skilled presenter and is frequently commissioned to speak on Customer Service, Retention Marketing, Reward & Recognition, Networking & WOM Marketing and People Development and Motivation.
Other experience includes Retail, Wholesale and Direct Selling with such companies as Rank Industries and Canon Copiers and the successful completion of 3 year retail and business management training programme internationally with F W Woolworth in the UK.
 | John SMIBERT |
John Smibert provides Enterprise Intimacy Programs that assist clients to retain and grow "Blue Chip" customer relationships.
John has driven high levels of customer retention and growth for tier 1 accounts in global organizations such as IBM, NCR, Unisys and Fujitsu. As a salesperson and sales manager John has achieved 25 annual sales "clubs".
John has dedicated himself to designing and implementing programs that have assisted relationship managers to radically improve customer intimacy and loyalty.
Prior to establishing Custell, John was an IT industry leader with a solid track record.
During the last 15 years he has held executive roles with accountability for Sales and Services. His predominate background is in sales management with experience covering sales, marketing, and professional services across a number of business units ranging in size up to $300 million in annual revenue.
Industry experience includes manufacturing, supply chain, banking, telecommunications and government. John has demonstrated success in leading sales and consultants and alliances to identify and deliver value based solutions to solve clients' business challenges.
John believes that "innovation is the lifeblood for sustaining relationships".
John's focus is on helping large enterprises innovatively work together generating a mutually beneficial long term relationship.
 | Kristyn HAYWOOD Master Bus Adv Dip HR Man Principal Consultant |
Key Areas of Expertise: Customer Service, Managing Change, Performance Management, Creativity and Innovation, Leadership, Conflict Management.
Kristyn's passion and talent lie in the area of change management, gained from senior human resource management roles. A solution's orientated, refreshingly direct and skillful communicator, Kristyn works closely with her clients to affect permanent behavioural change in the most challenging of environments. Kristyn's facilitation style can only be described as theatrical, energetic and thought provoking.
 | Ray ATKINSON Principal Consultant |
Key Areas of Expertise: Senior Supply Chain consultant with 35 years experience in Manufacturing, Distribution, Construction and Service Industries.
Ray has worked for 12 years in UK, Middle East, Japan, Norway and Australasia. Results based consultant, placing high value on teamwork whilst creating a sense of employee ownership of end results. A specialist in ERP Integrated planning and quality systems, Supply Chain and Process Reengineering, education, applications and associated technologies. Development of systems and Training procedures across the entire Supply Chain process to improve efficiency and instil a culture of continuous improvement. Ray is the CEO of the Central Coast Manufacturers Association, Chairman Australian Technical College for the Central Coast and a Business Mentor with the Central Coast Business mentors.
 | Harry HOUSTON Principal Consultant |
Key Areas of Expertise: Management reporting from the viewpoint of profitability analysis, whether by customer, product group or channel to market.
After obtaining a Degree in Mechanical Engineering Harry worked in Ireland and the UK in a range of positions from Plant Engineer to Chief Engineer. After his arrival in Australia in 1988 Harry held a number of senior management positions such as National Manufacturing Manager, Business Manager and General Manager across a range of industries before turning to Business Consulting. Harry holds an MBA majoring in Management Accounting and an ACCA Certified Diploma in Accountancy and Finance.
 | Kevin CAMPBELL Principal Consultant |
Key Areas of Expertise: Change Management, Program Management and Project Management having completed various major programs including Australia Post Retail Redevelopment program, Optus Program, Olympic Games Sydney 2000.
Through the scale and complexity of delivering the above programs Kevin has had the opportunity to build a broad experience in program/project management. Each program has its own unique challenges and each program has tested various components of the project management methodology. In all circumstances the process of delivering outcomes is a very "human" activity requiring people from different parts of the organisation(s) to develop the skills and discipline related to the processes, methodologies which in the end forms the basis upon which work outcomes are achieved. Whether one is dealing with a business unit, an in house IT function or vendors, successful project management results from developing that competence which in turn requires good communication, training and mentoring.
 | Katrena FRIEL Principal Consultant Learning & Development |
Katrena has a unique ability to identify and create solutions for clients that deliver lasting tangible benefits namely - innovative solutions that deliver results. A key part of her role at BSI Learning is to deliver exceptional account management to major clients and to project manage the roll out of our major national training programs. Katrena initially develops a customised training academy for her clients and provides as required outsourced training services based on each individual client's needs analysis and skills assessment. Her aim is to manage the entire spectrum of a clients Employee and Organisational development needs via consulting, corporate training, accredited training, online learning, delivered where appropriate within a blended learning solution. For over 20 years, Katrena has worked in various industries including Mining, Engineering, Hospitality, Not-For-Profit sector, Events, Media, and the Corporate Training arena. Her sound knowledge of sales and marketing, plus her ability to put ideas into action through planning, project management, training and development ensures her client's success
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