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- A Superior Experience
A recent study by Bain & Co highlighted that 80% of suppliers felt that they were providing a "superior experience" while only 8% of their customers agreed... - Customer Retention Paper
Customers will be loyal to service providers who behave as a valued ‘partner'.
What does it mean to be a valued partner and to earn customer loyalty? - Innovation lifeblood
"Innovation is the lifeblood for sustaining business relationships" - Tony Lendrum. - Perception is Reality
Even when a supplier continually delivers a high quality product or service (i.e. on time and to
specifications) they often find that the customer doesn't perceive good value. - Relationship Recovery CaseStudy
The relationship with a significant Customer was at risk. The Supplier had signed a five year, multi million dollar contract to manage the Australian IT infrastructure for the Customer. - Shareholder Value
Enterprise to enterprise relationships are complex. Their success and longevity are sensitive to many influences. - The Theory of Value Chain
Recent studies have shown that traditional Supply Chain theory will not be sufficient for those companies that operate in the competitive global economy. To be able to survive companies will need to embrace Value Chain Management. - Why strategically align individual Business Units
A common phenomenon within many organisations is the poor alignment between the various departments. - 6th Sense Businesses
They're already dead, they just haven't figured it out yet - Building Sustainable Success
Service-intensive companies tend to invest in employee success first - Marketing to Retain
"Or, How I learnt to spend 6 Times Less Money and Build a More Profitable Business" - National Accountant Appraisals
Catch your team doing it right and show them how to make ‘doing it right' habitual - The Challenge of Leadership
A generation ago we only looked at the moon, thirty years ago a computer needed its room, rapid and continual change has dramatically affected every aspect of our lives.